Troubleshooting

6 Topic(s)
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Cannot Connect Using Mobile Device with Data Plan
While using the eCommission SmartX Controllers mobile application on a device having a mobile data plan, you may experience difficulties connecting wirelessly to the SmartX IP controller network.
12/7/2018
Cannot Download to Controller That Is Hosted
While using the eCommission SmartX Controllers mobile application to download an application image to a SmartX IP controller, an error message is displayed indicating that you cannot download to a controller that is hosted.
12/7/2018
Captured SmartX IP Controller Data Appears in Red Text
You use the Controller List Creator function of the eCommission SmartX Controllers mobile application to scan the tear-off product info label on a SmartX IP controller. In the List Creator view, you note that the captured data appears in red text, indicating that you have duplicated a previous scan. This duplication is also indicated with red text in the originally scanned data set.
12/7/2018
Download Interrupted Because There Are No Image Files
While using the eCommission SmartX Controllers mobile application to download an application image to a SmartX IP controller, the Download Image dialog box indicates that there are no files in the Application Images folder.
12/7/2018
The topic you are looking for was not found
You receive this error message due to one of the following reasons:
5/25/2018
Error Message is Displayed During Rotation Check of MP-V Controller
You perform a rotation check of an MP-V controller, during which an error message is displayed, indicating that the check was not successful.
5/18/2018

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