Troubleshooting

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You receive this error message due to one of the following reasons:
5/25/2018
Captured MP Series Controller Data Appears in Red Text
You use the Controller List Creator function of the eCommission SmartX Controllers mobile application to scan the label on an MP Series controller. In the List Creator view, you note that the captured data appears in red text, indicating that you have duplicated a previous scan. This duplication is also indicated with red text in the originally scanned data set.
5/22/2018
Download Interrupted Because There Are No Image Files
While using the eCommission SmartX Controllers mobile application to download an application image to an MP Series controller, the Download Image dialog box indicates that there are no files in the Application Images folder.
5/22/2018
Cannot Download to Controller That Is Hosted
While using the eCommission SmartX Controllers mobile application to download an application image to an MP Series controller, an error message is displayed indicating that you cannot download to a controller that is hosted.
5/22/2018
Cannot Connect Using Mobile Device with Data Plan
While using the eCommission SmartX Controllers mobile application on a device having a mobile data plan, you may experience difficulties connecting wirelessly to the MP Series controller network.
5/22/2018
Error Message is Displayed During Rotation Check of MP-V Controller
You perform a rotation check of an MP-V controller, during which an error message is displayed, indicating that the check was not successful.
5/18/2018

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